Marketing, Food & Beverage, and Gaming, Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes, Directs workers engage in preparing promotional correspondence with travel bureaus, business, and social groups, Confers with department heads to discuss and formulate plans for soliciting business, Oversees budgetary process for respective departments, Assists with product selection for retail outlets, Oversees development and administration of sales programs/packages, College graduate preferred in Business Administration, Hospitality Management or related field, Three to five years experience in hotel management or equivalent work experience, Thorough knowledge of hotel rooms division departments, General knowledge of Microsoft Word, Excel, and Outlook is a plus, Ensure efficient guest registration, check out, concierge, bell staff, Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Direct and train front desk staff and operators, Direct Assistant Front Office Managers to ensure that all work is completed efficiently and according to schedule, Ensure all necessary reports and forms are completed daily, High school Diploma or equivalent education required. Front Office Manager job description We are looking for a pleasant, organized and friendly Front Office Manager to join our team! Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process), Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance, Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity, Responsible to ensure the proper work of the overall Front Office operations, Responsible to keep all FO Standards and Procedures, Responsible to ensure that all Financial and Audit Procedures are respected, Responsible to be direct supervisor of the Audit procedures, Communicates effectively both verbally and in writing to provide clear direction to staff. Encourages a team spirit amongst staff members with leadership and guidance. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Prints Food & Beverage end of day reports, Audit Food & Beverage cashier’s work and correct discrepancies.Audit Rooms Cashier’s work and correct discrepancies. Communicated guest room problems to housekeeping, maintenance staff, and upper management. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Addresses any deficiencies in the area immediately, Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores, Effectively trains guest service agents on proper front desk procedures, Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions, May prepare weekly schedules for front office staff, Address performance deficiencies of front office staff through coaching and disciplinary actions, Complete performance evaluations for front office staff timely, May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review, Ensures guest service agents are in compliance with clean, neat uniforms and name badges, Required reports are timely and of a quality that can be shared with corporate, Is proficient at managing inventory in the property management system, Frequently meets with and reviews work generated by the night auditor, Maintains regular attendance and is consistently on time, Maintains high standards of personal appearance and grooming, which include compliance with the dress code, Performs any other duties as requested by supervisor, Ensures work responsibilities are covered when absent, Takes ownership of all work performed and communicated, Completes tasks on time or notifies appropriate person with an alternate plan, Solicits customer feedback to improve service, Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs, Bachelor's degree (B. -required, Property Management reservation system (LMS). Liaison between front desk team & general manager/hotel owner. Although the content is quite good, we’d recommend removing the objective and using a bullet point format for each section. Experience working in a union environment preferred, Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data, Skills: Ability to input and access information in the property management system/computers, Required to speak, read and write English, with fluency in other languages preferred, Requirements: Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, A 2year college degree and at least 3 years of related experience required. Identify situations which compromise the department's standards and delegate these tasks, Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, Inspect grooming and attire of staff; rectify any deficiencies, Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel, Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel to include Front Desk staff, Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist whenever necessary to help to lessen the pressure and to process the guest expediently, Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Looking for cover letter ideas? Check that interfaces are up and running, Run daily Flash Reports and distribute accordingly. Expert tips and examples to increase the chances you’ll get the office job. Ensure all Front Office Quality Standards are complied with and are consistently applied, Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction, Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality, Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues, Regular attendance in conformance with the standards is essential to the successful performance of this position, Perform any other job related duties as assigned, Must have sound judgment and discretional skills and be able to work with little supervision, Must be able to consistently work under pressure and simultaneously prioritize multiple projects, Must be able to speak, read, write, and understand English, Must have a clean driving record and a valid, current, and non-probationary driver’s license, Obtain any locally required certifications, Display working knowledge of all menu items and prices, Observe diners to fulfill any additional requests, Calculate the bill and accept payment or refer the guest to the Cashier, Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities, Greeting guests and bringing water to tables, Running prepared food from kitchen to tables, Be able to work flexible hours including weekends, A great attitude to give a high level of customer service at all times, Confers and cooperates with other managerial staff to ensure coordination of hotel activities, Answers inquiries pertaining to hotel policies and services, Arranges for private telephone line and other special services, May patrol public rooms, investigate disturbances, and warn troublemakers, May receive and process advance registration payments, May send out letters of confirmation or return checks when registration cannot be accepted, Maintains standards of guest service quality, Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department, Contributes to the profitability and guest satisfaction perception of other hotel departments, Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel, Participates in the preparation of the annual hotel budget, Increases level of guest satisfaction by deliver of an improved product through employee development, job engineering, and quality image, Manages in compliance with local, state, and federal laws and regulations, Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees, Maintains procedures for credit control and handling of financial transactions, Maintains procedures for security of monies, guest security and emergency procedures, Receives departmental-related guest complaints and ensures corrective action is taken, All other duties as assigned by a manager or supervisor, Read and interpret business records and statistical reports, Use mathematical skills to interpret financial information and prepare budgets, Analyze and interpret policies established by administrators, Understand the government regulations covering business operations, Make business decisions based on production reports and similar facts, Make business decisions based on your own experience and personal opinion, Deal with the general public, customers, employees, union and government officials with tact and courtesy, Accept the full responsibility for managing an activity, Supervise the training of all Front Office employees and motivate them to perform their jobs effectively, Monitor and control payroll and other expenses including damaged vehicles, Development and monitoring of the Front Office budget, Responsible for the overall implementation of the Manager on Duty program in conjunction with the General Manager, Ensure exceptional guest service is delivered at the front desk and guest services, Direct the efforts of the Front Desk Supervisor, Guest Service Supervisor, Guest Service Agents and Front Office Agents, Attend property committee meetings, i.e. Welcome loyal guests and military members using the best practices outlined for each program. The detailed dental office manager job description will help you understand all the duties and job responsibilities associated with this position. Contact Engineering directly for urgent repairs, Document useful information in department log book, Complete all paperwork and closing duties in accordance with departmental standards, Review status of assignments and any follow-up action with on-coming supervisor, Successfully complete the training/certification process for this position, Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts, Ability to analyze information and make effective judgements, Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P. Instruct designated personnel to rectify any cleanliness/ organization deficiencies, 6) Establish par levels for supplies and equipment. Guide the recruiter to the conclusion that you are the best candidate for the front office manager job. adolescents, adults and geriatrics, Addresses patient concerns or accolades when needed, Actively supports, demonstrates knowledge, and enforces compliance with CH policies pertinent to Cancer Care operations, Train and assist in developing and maintaining an orientation program for new business office personnel, Oversee employees in accordance to established CH policies on attendance, customer satisfaction, and performance as needed, Monitor and maintain time and attendance records and reconcile staff hours worked, Establish and maintain employee job, productivity and outcome standards within areas of responsibility, Establish, document, and maintain productivity and outcome standards to successfully achieve departmental and CH objectives, Proficient in all aspects of clerical duties and performs them on a daily basis, Establish, document, and maintain policies and procedures clearly defining work activities, including employee work schedules, telephone techniques, correspondence flow, patient flow, filing and other clerical services. Monitors employee performance, encourages improvement and development, and completes annual performance evaluations, Maintains profitability of the department to support the overall hotel operation. Ensures equipment is maintained and in good operating condition. Backup computer system files, Verify that all checks are closed and close and logs any open check in the P.O.S. Managed and supervised front desk team consisting of 3 employees. Manage inventory and assist in resolving various billing issues on guest folios. Perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance Record room statistics, Close P.O.S. Assisted in training seminars focusing on customer service and computer systems. Sign out and brief relief. 's, Manage the interviewing process of candidates for guest services positions and follow standards for hiring approvals, Write and deliver associate performance reviews in accordance with Wyndham standards, Work at front desk, concierge, and bell desk as appropriate, Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments, Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc, Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming, Monitor proper operation of the P.B.X. Notified patients of and confirmed appointments for 6-month check-ups. Communicate such to Housekeeping, Review all out of order rooms daily with respective departments to determine most current status and estimated date for return to room inventory, Print report on discrepant rooms, research discrepancies and enter current status accordingly, Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments, Complete bucket check nightly according to departmental procedures, Maintain awareness of undesirable persons on hotel premises and escort off property. ), Must have at least 2 years of supervisory experience and front desk hotel experience, Must be able to work in a fast paced environment and resolve issues on the spot, Must have excellent interpersonal and communication skills, Must be available for scheduling based on business demands to include weekends and holidays, Must have a valid Texas Driver’s License and excellent driving record, Fleet & Family Readiness Job Application located on navylifepnw.com website: http://www.navylifepnw.com/jobs, Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification, OF-306, https://www.opm.gov/forms/pdf_fill/of0306.PDF, The position requires a flex schedule with ability to work weekends and holidays, Previous hotel/resort experience required or similar previous position in management, Requires working knowledge of the Front Desk and Concierge aspect of Four Seasons services, policies or operations and generally learn on-the-job, At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times, Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled, Adhere to guest contact standards at all times, Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests, Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in, Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert, Knowledgeable in assisting guests in requests for transport and other information, Knowledgeable of the events of the day and of daily Hotel activities, Knowledgeable of VIP guests and whenever possible addresses such guests by name, Be accountable for the Hotel’s Loyalty Recognition metric and Problem Resolution metric and drive appropriate initiatives to meet these targets. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Organizes special events or group needs as required. Office Manager Job Description. © 2021 Job Hero Limited. Proficiency with Opera is essential. Has control system in place for all controllable costs and man hours, Communicates with front desk managers and front desk supervisors about daily audits and controls, so all are informed about proper procedures, Initiates additional tasks to improve existing procedures and guest satisfaction, Resolves system problems and can operate the system manually. -required, Guest relations, problem solving, training, accounting. Remains calm and alert, especially during emergency situations and heavy hotel activity. Managed incoming extranet and GDS reservations, Supervised the delivery of add on amenities and room service, Responded to all guest requests and complaints, Assisted with the preparation of the annual rooms division budget. Experience with PMS, POS and STS preferred, Must be able to lead, motivate, and communicate effectively with others, Commitment to the mission of the conference center, Valid Driver’s License and ability to drive a Commercial Motor Vehicle, In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc, Works with Director of Finance in the preparation and management of the Department’s budget, Problem solving, reasoning, motivating, organizational and training abilities, Strong Leadership skills in managing teams, Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program, Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees, Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information, Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy, The personality and enjoys working in a boutique hotel, Lead a Front Office team in a midscale to luxury hotel, The passion to deliver personalised service experience to hotel guests, Ensures the team members are properly trained systems, security and cash handling procedures, and services and quality standards, Is a team player and contributes to ensure the smooth operations of the Front Department, Preferably has a certification/ basic knowledge in Hospitality/ Tourism, Bachelor’s degree in Hotel Administration, Business Administration or equivalent, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate, Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, and Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers, Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service, Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality, Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues, Ability to work AM, PM, night audit shifts, including weekends and holidays, 3 – 5 years previous Front Office Manager experience with a full service hotel, Ability to read, write and speak the English language fluently, Stand, sit, or walk for an extended period of time or for an entire shift, Self-starting personality with an even disposition, Maintain a professional appearance and manner at all times, Must be willing to “pitch-in” and help co- workers with their job duties and be a team player, Basic mathematical skills and ability to make accurate mathematical calculations, Ability to effectively deal with guest and employee concerns in a friendly and positive manner, Maintain self organization and organize the staff, Display sound judgment and possess strong problem solving skills, Direct performance of staff and follow up with corrections when needed, Develop, implement and monitor operational plans, Develop departmental budgets and forecast labor/expenses throughout the year, Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel, Ensures the respect of procedures and hygiene and safety standards, Manages and motivates front office teams in line with the brand's recommended behavioural guidelines, in order to provide personalised high quality guest services, Manages headcount and organisation for optimum efficiency in compliance with legislation, Deliver on the promise of Sonesta Service in all interactions with guests and clients. Use it to develop an excellent dental office manager resume. Find out what is the best resume for you in our Ultimate Resume Format Guide. After proven track record and dedication as Guest Service Representative promoted to Front Desk Manager Position, Hotel And Tourism Management And A Certificate. Directly reported to owner and recommended solutions to many issues and complaints. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response, Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio, Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner, Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc, Manages and motivates all Front Office associates to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction, Checks room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue, Continually improve guest service scores including SALT and Trip Advisor, Performs room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors, Assists in check in/check out of guests or any related guest service activity, Ability to develop and implement best practices, Practices professional organization skills, Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly, Ability to multitask, work in a fast paced environment and have a high level attention to detail, Min. two years in a public contact position, preferably in an upscale or lifestyle brand hotel, Enter and locate work related information using computers and/or point of sale systems, Possess a gracious, friendly, and fun demeanor, Strong verbal and written communication skills in English, Ability to work independently and partner with others to promote an environment of teamwork, Requires manual ability to use, carry, and operate all necessary equipment, Minimum 2-3 year diploma or degree from an accredited college or university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, Minimum 3 years managerial experience in the guest services, front desk, housekeeping, or related professional area, Extensive knowledge of Opera and familiarity with computer software (Microsoft Office, Payroll, Key Control and Guestware), Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Controls payroll and equipment costs, minimizing loss and misuse. Responsible for managing the Front Desk of a multi complex fitness/ Recreation facility. Coach and counsel all team members to ensure understanding and compliance with all hotel service standards. How to Write an Office Manager Job Description For a Resume One side of the coin is that job growth for office and administrative managers is expected to grow fast . Authorize revenue allowances to remedy problems only after other alternative solutions have been offered, 1-2 years experience as Front Desk Manager or Supervisor. Duties include, Degree from School for Tourism & Hotel Management, Minimum 5 years’ relevant experience with at least 3 year at a management level, 3 – 5 years previous Front Office Manager experience with a full service hotel is, Move, lift, carry, push, pull, and place objects weighing less than or equal to 10, Develop the resort operating strategy in order to provide innovative and exciting guest experiences that meet the business objectives, Participate in the preparation of the Annual Business Plan, and Sales and Marketing Plans to ensure Rooms operations are adequately represented, Co-ordinate the organisational and administrative functions in all areas of the operation to ensure delivery of the strategy and compliance with Jumeirah standards, Monitor service and product standards in all areas of the resort ensuring relevant colleagues take corrective actions as necessary, Monitor the activities and trends of competitor resorts to keep up to date with local and international trends in order to ensure the competitive advantage of the resort, Make recommendations for modernisation of equipment, service methods, and presentation to improve guest satisfaction and profits, Monitor closely the profitability of all areas in order to provide solutions to improve problem areas and assist in implementing corrective measures, Set annual operating budgets which will form part of the Business Plan and ensure ongoing monitoring of Departmental P&L, Participate in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the resort, Provide creative ideas to project and enhance the image of the resort, Personally and frequently verify that guests in the resort are receiving the best possible service available in order to make continuous improvement, Spend time in the various operations to ensure the operation is managed according to standard, Ensure the privacy and security of in-house guests are maintained by the team, Handle customer complaints effectively in close liaison with other departments to ensure brand standards and customer satisfaction, Administer the overall effort of cost control to ensure efficiency, productivity and departmental profitability without compromising the guest experience, In liaison with the Revenue Manager facilitate revenue production in order to maximize gross revenues and revenue per room, Promote upselling and cross selling within the team and monitor progress and achievements, Assist with overseeing Housekeeping in liaison with Housekeeping Managers, Conduct direct report appraisals and draft development plans, Maintain high energy and a culture of excellent communication and teamwork in the Rooms department, Experience working in a multicultural team including working in an isolated resort environment, Flexible working hours, hands on, patient, people’s person and very service oriented, Excellent organizational skills, able to multitask and meet deadlines, Excellent command of written and spoken English, To ensure that rooms have been serviced and maintained to the standards established by the Company, To ensure effective liaison between reservations and front office staff with other departments (e.g. Record and dedication as guest service, and termination cashier ’ s Report to drop log paperwork. 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